Support

Help with Focusbound.

Setup, permissions, subscriptions, crews and your account. Most problems come down to one of the two permissions.

Setting up a place

On the Home tab, tap Add a place. Search or drop a pin, choose the boundary (50 m to 250 m), name it, pick a length and how it ends (Timer or Until I leave), then choose the apps to quiet in Apple’s picker. Review, then tap Enable. The place shows Ready on arrival when everything is in place.

If you are already inside the place when you enable it, a session starts straight away.

Fixing permissions

Focusbound needs two things to work automatically. If a place shows Needs attention or Arrivals paused, check these in the iPhone Settings app:

Screen Time: Settings, then Screen Time, must be on, and Focusbound must have been allowed when it asked. If blocking stopped working after a change, open Focusbound and follow the Review permissions prompt.
Location, set to Always: Settings, then Privacy & Security, then Location Services, then Focusbound, then Always. With While Using, arrivals cannot be noticed in the background, and the app shows Arrivals paused.
Notifications are optional. They carry session updates and crew alerts, never anything about where you are.

Still stuck? In Focusbound, open Settings, then Troubleshooting, then Diagnostics. The arrival log shows each enter and exit by place name, so you can see what the phone noticed. It never includes coordinates.

A session didn’t start when I arrived

iPhones notice arrivals in the background, usually within a couple of minutes of crossing the boundary. Dense buildings and Low Power Mode can slow this down.
The smallest boundary is 50 m. If a place is set tightly around a large building, try a bigger one.
Check the place is switched on and shows Ready on arrival. On Free, only one place can be automatic at a time.
You can always start a session by hand with Start focus manually.

An Until I leave session didn’t end when I left

iOS usually reports an exit a few minutes after you pass the boundary, often 100 to 200 m away, so focus ends then rather than at the door. Focusbound double-checks with a fresh location fix so a wobble near the edge does not end a session by mistake. If a session runs to its timer instead, check the arrival log in Diagnostics.

Ending a session early

Open Focusbound and tap End session early, then hold the ring. If you need your phone right now, Immediate access unlocks everything straight away and records the session as an override. From a blocked app, one Quick look per session opens that app for the length you set in Settings, then re-blocks it.

Crews

Joining: on the Crews tab, sign in with Apple, then tap Join with a code and enter the 6-character code, or open the invite link or QR code a friend shared.
Crew sessions: only the crew’s owner and admins can start one. Everyone else gets a notification and taps Join. You can end your own session early at any time; the host and admins are told who left and how long was left, never why.
End for everyone: the host, owner or an admin can end a crew session for the whole crew. If your app was force-quit, tap the notification or open Focusbound and your session ends.
Reporting and blocking: tap a crewmate to Report or Block them. Blocked people are listed in Settings, under Blocked people, with Unblock. Reports are reviewed within 24 hours, and nobody is told who sent one.
Limits: crews hold up to 8 people. Free includes being in one crew and hosting sessions in one crew; Pro allows up to 5 of each.

Managing your subscription

Focusbound Pro is an App Store subscription, billed by Apple. To change or cancel it, open the iPhone Settings app, tap your name at the top, then Subscriptions, then Focusbound. Cancelling keeps Pro until the end of the period you have paid for. Refunds are handled by Apple at reportaproblem.apple.com.

If Pro lapses, your places are kept. One stays automatic and the rest are saved with their apps and history until you choose a different free place or subscribe again. Nothing is deleted.

To restore a purchase on a new phone, open Focusbound’s upgrade screen and tap Restore purchases.

Deleting your account or your data

Places, history and app choices live only on your iPhone. Deleting the app removes them.
Your crew account is optional and only exists if you signed in for Crews. Delete it in Focusbound under Settings, then Account, then Delete account. This removes your account, crews, session times, push tokens, reports and blocks, and revokes Sign in with Apple. Places and history on your phone are unaffected.

Contact

Email support@focusbound.app. Replies usually come within a few days.